We are committed to providing high-quality services and ensuring customer satisfaction. Please review our policies below if you have any questions regarding payments, refunds, or dispute resolution.
1. Refund Policy
1.1 Refund Eligibility:
Refunds are available within 30 days from the date of payment.
Refunds are granted in cases of dissatisfaction with the service, erroneous payments, or technical issues that prevent the service from being used.
1.2 Exceptions:
Refunds are not provided for services that have already been delivered as described.
Refunds cannot be processed after 30 days from the payment date.
1.3 Refund Procedure:
Submit a refund request via email to mail@nomorecig.com with the subject “Refund Request.”
Include your order number, payment date, and the reason for the refund request.
We will review your request within 5 business days and notify you of our decision via email.
Approved refunds will be processed to the original payment method within 5–10 business days.
2. Dispute Resolution
2.1 Dispute Process:
If you encounter an issue, please get in touch with us at mail@nomorecig.com.
Provide a detailed explanation of the issue and attach any supporting documentation (e.g., receipts).
We will review your case and respond within 10 business days.
2.2 Alternative Dispute Resolution:
If we are unable to resolve the issue directly, you may escalate the matter to Stripe’s payment dispute service for further investigation.
3. Contact Information
For any questions related to refunds or disputes, please contact us:
Email: mail@nomorecig.com